Support

Need a hand with TalkPass? Email us at support@talkpass.app and we’ll respond within 2 business days.

For data-access or deletion requests, please email from the address associated with your account so we can verify it.

Delete your TalkPass account and data

You can delete everything yourself, from inside the app. No email or request form needed.

In the TalkPass app:

  1. Open Settings (the gear icon on the home screen)
  2. Scroll to the bottom
  3. Tap Delete my account and data
  4. Confirm. Deletion is immediate and cannot be undone.

What is deleted

  • Your profile: name, email address, @handle and avatar
  • Your voice clone and the recording it was made from
  • Your saved conversations, transcripts and voice messages
  • Your credit balance and usage history
  • Your contacts and blocked-user list

What is kept, and why

  • Conversations you had with another person stay readable by them, with your identity removed. Their copy of a shared conversation is their data too, and deleting your account does not erase their history.
  • A one-way hash of your email address and a device identifier are retained to prevent repeated free-trial signups. These cannot be read back into an email address and are never used to contact or profile you.
  • Purchase records held by Apple or Google, which we do not control. Manage those in your App Store or Play Store account.

Prefer us to do it for you, or already uninstalled the app? Email support@talkpass.app from the address on the account and we will delete it within 30 days.

Common questions

How do I start a translated conversation?

Open TalkPass, choose the two languages, and share a QR code or a link with the other person. They can join in their phone’s browser, no install required, or grab the app for the best experience.

How does language practice work?

Language practice pairs you with Aria, an AI conversation partner, for guided back-and-forth practice in the language you’re learning. It draws from your monthly credits.

How do I cancel my subscription?

Subscriptions are billed by the app store, so you cancel them there:
• iPhone: Settings → your name → Subscriptions.
• Android: Play Store → Payments & subscriptions → Subscriptions.
Cancellation takes effect at the end of the current billing period.

How do I delete my account and data?

In the app: Settings → Delete my account and data. This permanently removes your profile, voice clone, saved conversations, and usage history. It’s irreversible.

Whose voice can I clone?

Only your own. Creating a voice clone of anyone else without their explicit consent is prohibited. See our Terms.

Is my conversation data private?

Yes. Audio isn’t stored after transcription, and conversations are deleted by default. See our Privacy Policy for the full breakdown.

Email support